Documentation

Troubleshooting

This workflow describes how a user should troubleshoot Real Time, GPS, or Battery complications

  • Mobile
  • Courier
  • iOS
  • Android
  • Tools

Troubleshooting

Step 1 & 2
Step 3, Notes 1 & 2
Step 3, Notes 1 & 2
Step 3
Close
Process
  1. Tap (bars) in the top left of the screen
  2. Select Diagnostics
  3. Depending on your need, select either the Real Time, GPS, or Battery tab
    • If you need to run diagnostics for Real Time or GPS, tap Run on the respective tab
Notes
  • When running Real Time or GPS tests, each test will have one of the following statuses:
    • Success
    • Error
    • Partial
    • Unknown / Untested
  • If a test finishes with an error, tapping on the test will expand the item and show a relevant message of what may need to be done to fix the issue
Android Only Features
  • Internet - Airplane Mode Disabled
  • Hardware - SIM Card
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